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Cancellation Policy

You may cancel or reschedule the clean by giving us at least a 48 hours notice. Failure to provide us with the needed notice will result in a charge of 50% of the total invoiced amount.
You can reschedule or cancel the appointment over the phone or by e-mail.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
We reserve the right to cancel or reschedule a clean in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance

We and any self-employed individual cleaners hold Public Liability Insurance.
Claims can be covered by us and/or our operatives insurance, only if the damage/breakages are reported within 24 hours of the clean.
We reserve the right to carry out an internal investigation into any claims made by the client.
We reserve any right to refuse disclosure of confidential company documents.

Access

You must provide electricity and running water at the premises where the clean is conducted. If you fail to do so we cannot be held responsible for incomplete or delayed work.
You are responsible for providing access to the property at the scheduled time. If keys are provided they must open and close all locks required for access and to carry out the clean. If we are unable to gain access to the property, we reserve the right to cancel/reschedule the clean.
We are not responsible for any alarms triggered during a clean. You must provide us with full instructions for disabling and/or resetting any alarm systems on the premises.
We will endeavour to arrive at the scheduled time for the clean. However, reasonable allowance should be made, for circumstances beyond our control, which may delay our arrival.

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YOUR CLEAN

When would you like our housekeeping team to visit?
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Please select from the options 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We can provide one-off cleaning services at any time to freshen up your home.

We'll even supply all our own cleaning equipment and materials!

So if…\n

you are welcoming visitors
you just don’t have the time due to work load
you are recovering from an injury or illness
you are preparing for Christmas or other event

\nOur One-Off Cleaning Services Include:

✔︎ All Rooms:

Wipe/dust/polish all furniture, fixtures & fittings, skirting boards, light fixtures, ledges, décor, doors
Vacuum/mop all floors, carpets, rugs & stairs
Tidy up clutter
Clean glass surfaces, interior windows & sills
Empty waste bins
Bed linen changed where spare set is left

\n
✔︎ Kitchen:

Clean all appliances fronts, worktops, taps & sink
Clean cupboard fronts
Clean table & chairs
Clean microwave
Place items into dishwasher, clean & disinfect dishwasher
Clean washing machine, inside drawer and drum
Clean inside oven & hob
Clean inside fridge if easily accessible
Clean external balcony glass & windows if accessible

\n
✔︎ Bathrooms:

Clean showers, baths, sinks and taps inside & out
Scrub & disinfect toilet
Clean, dry & shine all mirrors, chrome & tiles
Wipe cabinet fronts, clean all fixtures

\n

Customer Ratings:
★★★★★ 2 JANUARY 2020

Hard working, good communication and detailed

\n
★★★★★ 23 DECEMBER 2019
Excellent communication and execution

★★★★★ 12 NOVEMBER 2019
Great professional work, great communication and execution from the whole company and cleaner

\n

Notes: \n

While our colleagues are flexible and will work around your requirements, please ensure our colleagues have access to the areas that require cleaning. Please remove all items from kitchen cupboards, fridge freezers and bathrooms prior to our arrival (if you have added an appliance clean).
You can even add extras in our Add-ons section such as cleaning of over, carpets, fridge and much more.
For safety reasons we will not clean inaccessible exterior windows and we will require hot running water and electricity.

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