CONCIERGE APP

ABOUT US

#PINGLOCKER is the first on-demand property concierge platform allowing residential and commercial property developers, owners and managers to provide additional amenities to residents, build a thriving community, enhance engagement & retention, drive efficiencies and generate additional ancillary revenue.

Your Resident App

"Happy residents are at the heart of any successful scheme"

PingLocker supports operators of student accommodation portfolios, helping to increase net yield and gain competitive advantage through uniquely branded customer experiences.

We build your own branded App, power the technology and deliver the operational excellence to bring the most convenient products and services to your residents or employees.

VIEW EXAMPLE

Technology

Be in the palm of your customers. Consumers are expecting tailor-made products and services - deliver one to them.

We build your branded on-demand platform

✓ Custom Domain - Your name on the door. Easy.
✓ iOS Apps - applications for iPhone & iPad.
✓ Android Apps - applications for Android devices.

All we need from you is some basic information including:
- Colour scheme
- Content (images, logos, text)

Your platform including downloadable Apps will be available within 10 days!

Products & Services

Choose from our existing 'plug & play' products and services to offer via your App. We build your local marketplace and can invite local or existing suppliers/partners to join your building marketplace offering greater choice and convenience to residents/employees in your property.

We build, integrate and manage everything - here is what we do:

✓ Build your local marketplace & community
✓ Integrate our 'out of the box' products & services
✓ Invite and on-board suppliers/partners
✓ Manage suppliers service levels
✓ Negotiate commissions for each order
✓ Provide reporting dashboards and customer feedback

Back Office Operations

We take care of the essentials so you can focus on what you do best. We on-board and manage local suppliers and partners to ensure they deliver against agreed KPI's and SLAs.

Our expert teams have being providing on-demand marketplace services for over 5 years, and on a daily basis take care of the following:

✓ Work closely with your property teams
✓ Manage suppliers service levels
✓ On-going supplier training
✓ Provide the end to send service proposition
✓ Own all service issues and complaints
✓ Provide performance dashboards & customer feedback

Sales & Marketing

Your complete marketing solution. We brilliantly combine data, insights and creativity to get people liking, sharing, calling, clicking and buying more products and services, more often. All the time, our focus is on acquisition, engagement and satisfaction.

We handle the marketing and digital activities to engage your audience:

✔ Campaign Planning
✔ SEO optimization
✔ Data & Insight
✔ Social Events
✔ Digital & Email Marketing
✔ Design & Print
✔ Promotional Videos
✔ Coupons

Outstanding Customer Support

We're knowledgeable about your App, product and services and provide the complete customer support operation. We handle all the customer care activities, while regularly training and improving our team.

With every App we provide the core customer support tools and teams for your brand:

✓ Inbound Call Centre Services
✓ Email Support Service
✓ Dedicated Phone Number
✓ In-App Live Chat
✓ Order Management
✓ Resolution Team

Integrated Delivery/Pick Up Solutions

Allow users to choose when, where and how they order goods and services. We solve the physical reality of “getting the goods” in the users hands in your property, easing pressure on front of house teams.

Choose from our digital lockers or intelligent parcel rooms for your scheme:

✓ Streamline deliveries/collections within your property
✓ Notifications are sent to users
✓ Provides the ultimate convenience
✓ Marketplace seller integration
✓ Dry cleaning, parcels, groceries
✓ Works with all logistic companies

We provide and install our solution in your property. No more untidy reception desks - with our easy and neat solution to a growing problem of personal deliveries.

Concierge App