Your Resident App
"Happy residents are at the heart of any successful scheme"
PingLocker supports operators of Private Rented Sector (PRS) and Build-to-Rent housing portfolios, helping to increase net yield and gain competitive advantage through uniquely branded customer experiences.
We build your own branded App, power the technology and deliver the operational excellence to bring the most convenient products and services to your residents.
If you do not want your own branded App, you can simply promote the PingLocker Concierge App at no cost.
We build your own branded App, power the technology and deliver the operational excellence to bring the most convenient products and services to your residents.
If you do not want your own branded App, you can simply promote the PingLocker Concierge App at no cost.
QUEEN STREET APP
Offer a range of services to your residents
Offer services pre-stay, during stay and post-stay
Choose from our existing 'plug & play' products and services to offer via your App.
Pre-Arrival:
- Customise your home - home essentials & interior design
- Re-locations services - moving in to your new home
- Decoration services - feature wall
During Stay:
- Dry cleaning & on-demand laundry services
- Housekeeping services
- Dog walking, Pet sitting
- Car wash & valet services
- Food delivery
- Personal Training, Fitness Classes, Gym inductions
- Book tickets for local events and activities
- Beauty products (hair, nails, make-up)
- Book a guest suite/apartment
- Printing, scanning & copying
Post Stay:
- Removal boxes and packing services
- Storage and removals
- Excess baggage and shipping
- End of tenancy cleaning
Pre-Arrival:
- Customise your home - home essentials & interior design
- Re-locations services - moving in to your new home
- Decoration services - feature wall
During Stay:
- Dry cleaning & on-demand laundry services
- Housekeeping services
- Dog walking, Pet sitting
- Car wash & valet services
- Food delivery
- Personal Training, Fitness Classes, Gym inductions
- Book tickets for local events and activities
- Beauty products (hair, nails, make-up)
- Book a guest suite/apartment
- Printing, scanning & copying
Post Stay:
- Removal boxes and packing services
- Storage and removals
- Excess baggage and shipping
- End of tenancy cleaning
We manage the operations
We take care of the essentials so you can focus on what you do best. We on-board and manage local suppliers and partners to ensure they deliver against agreed KPI's and SLAs.
Our expert teams have being providing on-demand marketplace services for over 5 years, and on a daily basis take care of the following:
Our expert teams have being providing on-demand marketplace services for over 5 years, and on a daily basis take care of the following:
✓ Work closely with your property teams
✓ Manage suppliers service levels
✓ On-going supplier training
✓ Provide the end to send service proposition
✓ Own all service issues and complaints
✓ Provide performance dashboards & customer feedback
We provide the sales & marketing
Your complete marketing solution. We brilliantly combine data, insights and creativity to get people liking, sharing, calling, clicking and buying more products and services, more often. All the time, our focus is on acquisition, engagement and satisfaction.
We handle the marketing and digital activities to engage your audience, including monthly social events:
✔ Campaign Planning
✔ SEO optimization
✔ Data & Insight
✔ Social Events
✔ Digital & Email Marketing
✔ Design & Print
✔ Promotional Videos
✔ Coupons
We handle the marketing and digital activities to engage your audience, including monthly social events:
✔ Campaign Planning
✔ SEO optimization
✔ Data & Insight
✔ Social Events
✔ Digital & Email Marketing
✔ Design & Print
✔ Promotional Videos
✔ Coupons
Our customer support team are on hand to help
We're knowledgeable about your App, product and services and provide the complete customer support operation. We handle all the customer care activities, while regularly training and improving our team.
With every App we provide the core customer support tools and teams for your brand:
✓ Inbound Call Centre Services
✓ Email Support Service
✓ Dedicated Phone Number
✓ In-App Live Chat
✓ Order Management
✓ Resolution Team
With every App we provide the core customer support tools and teams for your brand:
✓ Inbound Call Centre Services
✓ Email Support Service
✓ Dedicated Phone Number
✓ In-App Live Chat
✓ Order Management
✓ Resolution Team
We can install our digital concierge lockers or rooms in your building
Provide a 24/7 service to residents, without the need of staff
Allow users to choose when, where and how they order goods and services. We solve the physical reality of “getting the goods” in the users hands in your property, easing pressure on front of house teams.
Choose from our digital lockers or intelligent parcel rooms for your scheme:
✓ Streamline deliveries/collections within your property
✓ Notifications are sent to users
✓ Provides the ultimate convenience
✓ Dry cleaning, parcels, groceries
✓ Works with all logistic companies
We provide and install our solution in your property. No more untidy reception desks - with our easy and neat solution to a growing problem of personal deliveries.
Choose from our digital lockers or intelligent parcel rooms for your scheme:
✓ Streamline deliveries/collections within your property
✓ Notifications are sent to users
✓ Provides the ultimate convenience
✓ Dry cleaning, parcels, groceries
✓ Works with all logistic companies
We provide and install our solution in your property. No more untidy reception desks - with our easy and neat solution to a growing problem of personal deliveries.
