Build-to-Rent Platform

Create a truly different living experience

ABOUT US

#PINGLOCKER is the first on-demand property concierge platform allowing Build-to-Rent housing providers to provide additional amenities to residents, build a thriving community, enhance engagement & retention, drive efficiencies and generate additional ancillary revenue. 

Your Resident App

"Happy residents are at the heart of any successful Build-to-Rent scheme"

PingLocker supports operators of Private Rented Sector (PRS) and Build-to-Rent housing portfolios, helping to increase net yield and gain competitive advantage through uniquely branded customer experiences.

We build your own branded resident platform, power the technology and deliver the operational excellence to bring the most convenient products and services to your residents.

Offer a range of services to your residents

Offer services pre-stay, during stay and post-stay

Choose from our existing 'plug & play' products and services to offer via your App. 

Pre-Arrival: 
- Customise your home - home essentials & interior design 
- Re-locations services - moving in to your new home
- Decoration services - feature wall

During Stay: 
- Dry cleaning & on-demand laundry services
- Housekeeping services
- Dog walking, Pet sitting
- Car wash & valet services
- Food delivery
- Personal Training, Fitness Classes, Gym inductions
- Book tickets for local events and activities
- Beauty products (hair, nails, make-up)
- Book a guest suite/apartment
- Printing, scanning & copying

Post Stay: 
- Removal boxes and packing services
- Storage and removals
- Excess baggage and shipping
- End of tenancy cleaning

We manage the operations

We take care of the essentials so you can focus on what you do best.  We on-board and manage local suppliers and partners to ensure they deliver against agreed KPI's and SLAs. 

Our expert teams have being providing on-demand marketplace services for over 5 years, and on a daily basis take care of the following:

✓ Work closely with your property teams
✓ Manage suppliers service levels 
✓ On-going supplier training
✓ Provide the end to send service proposition 
✓ Own all service issues and complaints 
✓ Provide performance dashboards & customer feedback

We provide the sales & marketing

Your complete marketing solution. We brilliantly combine data, insights and creativity to get people liking, sharing, calling, clicking and buying more products and services, more often.  All the time, our focus is on acquisition, engagement and satisfaction. 

We handle the marketing and digital activities to engage your audience, including monthly social events: 

✔ Campaign Planning
✔ SEO optimization
✔ Data & Insight
✔ Social Events
✔ Digital & Email Marketing
✔ Design & Print 
✔ Promotional Videos
✔ Coupons
✔ Events

Our customer support team are on hand to help

We're knowledgeable about your App, product and services and provide the complete customer support operation. We handle all the customer care activities, while regularly training and improving our team.

With every App we provide the core customer support tools and teams for your brand:

✓ Inbound Call Centre Services
✓ Email Support Service
✓ Dedicated Phone Number
✓ In-App Live Chat
✓ Order Management
✓ Resolution Team

Provide a 24/7 service to residents, without the need of staff

We can install our digital concierge lockers or rooms in your building

Allow users to choose when, where and how they order goods and services. We solve the physical reality of “getting the goods” in the users hands in your property, easing pressure on front of house teams.

Choose from our digital lockers or intelligent parcel rooms for your scheme:

✓ Streamline deliveries/collections within your property
✓ Notifications are sent to users
✓ Provides the ultimate convenience
 Dry cleaning, parcels, groceries 
✓ Works with all logistic companies

We provide and install our solution in your property. No more untidy reception desks - with our easy and neat solution to a growing problem of personal deliveries.

We can build and manage your property concierge platform

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